Privacy policy
Last updated: 8 October 2026
This policy explains how In-Site Live collects and uses personal information when you visit in-site-live.com or get in touch with us.
Who we are
In-Site Live is a trading name of In-Site-Live Limited, a company registered in England and Wales (company number 16745779). Our registered office is Cambridge House, 16 High Street, Saffron Walden, Essex, CB10 1AX. We are the controller of the personal information described here. You can contact us at hello@in-site-live.com.
What we collect
Enquiries. When you use our contact form we collect your first and last name, email address, company or organisation, project type and the message you write. If you email or call us, we keep what you send us.
Website analytics. If you accept analytics cookies, we use Google Analytics to collect information about how the site is used, such as pages visited, the device and browser, and the approximate location of the visitor. This information does not identify you directly.
Technical data. Our website host, Squarespace, processes technical information such as your IP address and browser details to deliver and secure the site.
How we use it and why
- To reply to your enquiry and talk about your project. Our lawful basis is legitimate interests, and steps you ask us to take before entering a contract.
- To understand how the site is used and improve it. Our lawful basis is your consent, given through the cookie banner. You can withdraw it at any time.
- To keep the site secure and working. Our lawful basis is legitimate interests.
- To meet legal and accounting obligations, where they apply.
We do not sell your personal information. We do not use it to make automated decisions about you.
Cookies
When you first visit, a banner lets you accept, decline or manage cookies. Essential cookies keep the site working. Analytics cookies from Google Analytics are only set if you accept them. You can change your choice at any time using Cookie Preferences at the bottom of any page, or through your browser settings.
Who we share it with
We share personal information only with the services we use to run the website and our business:
- Squarespace, which hosts the website and stores contact form submissions.
- Google, which provides Google Analytics and email services.
- Professional advisers, such as accountants and lawyers, where needed.
Some of these providers are based outside the UK, including in the United States. Where that happens, we rely on the safeguards those providers use for international transfers, such as the UK data bridge or standard contractual clauses.
How long we keep it
We keep enquiry details for as long as we need them to respond and to manage any work that follows. Where an enquiry does not lead to work, we delete it after a reasonable period. Analytics data is kept for the period set in our Google Analytics account.
Your rights
Under UK data protection law you have the right to ask us for a copy of your personal information, to correct it, to delete it, to restrict or object to how we use it, and to receive it in a portable format. Where we rely on your consent, you can withdraw it at any time. To use any of these rights, email hello@in-site-live.com.
If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the chance to put things right first.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.